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Jaltest Cables
Cables to suit all vehicles
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Jaltest Tools
High-quality professional equipment
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Jaltest Packages
Full package options
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Special Tools
Specialist engine/gearbox tools
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PTE
Portable Trailer e-Supply
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AdBlue Cleaning Kit
AdBlue/DEF module cleaning kit
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INFO Web
Jaltest technical information online
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EDIS II
Car / LCV diagnostic tool
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OEM RMI
OEM Technical Information for Jaltest
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Knorr Bremse Diagnostics
Advanced Diagnostics for Knorr-Bremse
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SST (Speed Sensor Tester)
Speed Sensor Tester
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WST (Wear Sensor Tester)
Brake Wear Sensor Tester
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- Resources
- Testimonials
- Contact
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Jaltest Cables
Cables to suit all vehicles
-
Jaltest Tools
High-quality professional equipment
-
Jaltest Packages
Full package options
-
Special Tools
Specialist engine/gearbox tools
-
PTE
Portable Trailer e-Supply
-
AdBlue Cleaning Kit
AdBlue/DEF module cleaning kit
-
INFO Web
Jaltest technical information online
-
EDIS II
Car / LCV diagnostic tool
-
OEM RMI
OEM Technical Information for Jaltest
-
Knorr Bremse Diagnostics
Advanced Diagnostics for Knorr-Bremse
-
SST (Speed Sensor Tester)
Speed Sensor Tester
-
WST (Wear Sensor Tester)
Brake Wear Sensor Tester
VEHICLE & IT TECHNICAL SUPPORT
Technical Support
We're proud to offer a world-class technical support service that's included with all of our diagnostic packages.
Our promise
When purchasing diagnostic products from us, our customers are reassured to know that we provide a dedicated telephone technical support service second to none.
About Eclipse Diagnostics
Vehicle and IT
Dedicated and industry trained
Based at our headquarters in Derbyshire, our technical support team is comprised of both industry-trained vehicle technicians and IT experts so that whether you have a vehicle or IT query, we can help you.
Our vehicle support team can help you repair the vehicle, vessel or machine you're working on, using an extensive database of technical data and repair information. Our IT team are on hand to help and remotely assist you with a range of computer and software-related issues.
We go above and beyond to make sure our customers have a technical support service that they can rely on, providing immediate answers when they need it most.
Browse our packagesKey features
The complete package
We understand that every day, our customers depend on our technical support service to provide them with immediate answers and on-demand assistance when they need it most. With Eclipse, you're not just buying a diagnostic product, you're getting the complete package - a partnership, where we are here to help you get your vehicles back on the road.
Whether you need assistance with bus, trailer, AGV, or truck diagnostics, our team is always here for you.
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UK-based technical support centre
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Industry-trained support staff
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An extensive library of technical data
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Assistance and advice with technical procedures
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Remote assitance service available
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Available 8:30 - 17:30 Monday to Friday
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Help with fault code troubleshooting
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Access to both vehicle and IT departments
REMOTE SUPPORT
Eclipse Assist
Every Eclipse Testpad Extreme® Pro PC is installed with Eclipse Assist software that allows the Eclipse Technical Support team to remotely access a customer's Testpad via the internet.
The team, when agreed with the customer, can access the customer's Testpad and assist the customer with vehicle-related support. This service allows us to virtually sit next to the customer and see what the customer can see on screen whilst taking control. To this end, it's like having a team of master technicians in your workshop.
Enquire todayEclipse Testpad Extreme® Pro
Need repairing? No problem! Our team can resolve this for you, just simply contact us and we’ll do the rest.
Enquire todayTESTIMONIALS
What our customers have to say
“Great service and support. The product ticks the boxes on all of our requirements. Thanks, Louis and the team at Eclipse!”
Paul Turner
National Service Manager, CP Hire GB
Paul Turner
National Service Manager, CP Hire GB
“The tool we should have purchased years ago! Already working a treat for us. But without training and support, these tools are no good. These guys provide the complete package, highly recommend it!”
Josh Firth
Director, Wide Range Services
Josh Firth
Director, Wide Range Services
“Great Product – we upgraded from the previous model. The Jaltest system is fast and easy to use on our entire fleet! Fantastic clear straightforward communications from John. Great technical, IT and general support from Eclipse. Highly recommended!”
Adam Dexter
Workshop Manager, Leicester Heavy Haulage
Adam Dexter
Workshop Manager, Leicester Heavy Haulage
“We have found the Jaltest diagnostic package from Eclipse gets to the root cause of the problem very quickly and easily, cutting down VOR times significantly and improving repair times with the help of Eclipse technical support.”
John Taylor
Director, P R Fleet Services
John Taylor
Director, P R Fleet Services
Our mission
Browse our diagnostic tools
Eclipse Automotive is one of the largest suppliers of multi-brand truck diagnostic software, which can also be used for coaches, trailers, buses, vans, HGVs, cars and more.
Enquire today