Testimonial Sector: Truck

“Bywaters are a family-run waste and recycling company based in east London.

We run a mixed fleet of machines comprising of Liebherr and Volvo wheeled loaders, Liebherr wheeled and tracked material handlers, JCB telehandlers and Linde clamp trucks for bales.

I would estimate that already in the time we’ve had the Jalltest equipment we would have saved in excess of 7 to 10,000 pounds in dealer fees and downtime waiting for the dealer to turn up.

The best advantage gained is you have more control over when you can repair your machines with the issues you need diagnostic equipment for. The lads in the support department are excellent as well.”

“The team are so pleased with the Jaltest. I am also over the moon as it’s basically paid itself since we made the purchase in June.

We haven’t needed to call DAF or Mercedes out to rectify any issues we have had. Before Jaltest, this was a weekly occurrence so the cost saving has been massive. The workshop team have also called on the help of the guys at Technical Support who have always been happy to assist where necessary.

Paul was extremely helpful with setting up the Jaltest and going through how it all works with the team. The overall experience was first class.

A big thank you from the workshop team at North Somerset Environment.”

“With Jaltest, our engineers can quickly and accurately diagnose vehicle issues and access detailed information on repair procedures. It can also provide detailed time estimates, while allowing our engineers to access the latest software updates.”

“It is highly effective and simplifies complex diagnostic and maintenance processes, saving time and money”

With more than 180 service vans operating throughout the UK, and with contracts to support over 50 per cent of the UK’s grocery home delivery fleets, Pullman Fleet Services provides a service and repair facility for multiple marques, covering the full range of light and heavy commercial vehicles.

Since its adoption in 2012, Eclipse diagnostic equipment has been helping Pullman in their workshops to minimise vehicle downtime, reduce overall costs and boost efficiency.

Having recently equipped their service vans with Eclipse Testpad Extremes running Jaltest diagnostics software Maurizio Romano, operations director at Pullman, said: “The decision to extend our use of the Eclipse Testpad Extreme solution to our mobile fleet has now standardised equipment and capability output across our entire business.

This substantial investment further increases the effectiveness of our mobile network, upgrading our mobile operatives’ capabilities for repairs at both roadside and at customer premises.

He noted that Pullman had found Eclipse’s approach to be both “agile and responsive” in meeting its requirements. This included taking Pullman’s experiences and findings relating to the system’s capabilities and incorporating them into the development programme, he said – resulting in improvements which have increased the equipment’s effectiveness, benefiting both the user and, ultimately, Pullman’s customers.

“We work with our LCV fleet customers to maintain high vehicle availability and continue to provide defect clinics through our mobile services offering to rectify defects at customer locations. This investment takes our diagnostic capability to the field and helps enormously in identifying and rectifying defects on vehicles that, if ignored, would result in higher vehicle downtime and operating costs for the customer.”

Leicester Heavy Haulage is a road haulage company specialising in heavy haulage and the movement of abnormal loads, using low loaders, wafer trailers, semi-low loaders, flatbeds and modular trailer equipment.

They invested in the Jaltest Commercial Vehicle package from Eclipse to diagnose and reduce downtime across their impressive multi-brand fleet of approximately 50 trailers and 20 trucks (Euro 6 MAN and DAF).

Adam Dexter, Workshop Manager at Leicester Heavy Haulage, had this to say about working with Eclipse:

“Great Product – we upgraded from the previous model. The Jaltest system is fast and easy to use on our entire fleet! Fantastic clear straightforward communications from John. Great technical, IT and general support from Eclipse. Highly recommended!”

CP Hire GB are a leading plant hire company, renting world-class construction equipment through a network of 10 depots. For the last 45 years, they’ve supported customers throughout the UK with first-class customer service through a highly trained and dedicated workforce.

They needed a multi-brand diagnostics solution that was up to the task of reducing downtime and reduce repair costs on their impressive fleet of machinery, such as excavators, dumpers, telehandlers and more. So naturally, Jaltest was the answer!

Paul Turner, National Service manager at CP Hire GB said this about working with Eclipse:

“Great service and support. The product ticks the boxes on all our requirements. Thanks, Louis and the team at Eclipse!”

They can now repair their fleet efficiently thanks to their Jaltest CV, OHW, AGV and MHE diagnostics package from Eclipse.

Furthermore, CP Hire has reported that, due to a reduction in downtime and being able to perform maintenance tasks themselves, the kit has “already paid for itself” just weeks after purchasing, avoiding hefty manufacturer callout fees.

“I highly recommend Eclipse Diagnostics purely for their technical support alone.

The Jaltest is incredibly user-friendly and makes life out on the road a lot easier knowing that the Jaltest will be able to diagnose any fault thrown its way. What’s better with the CV package is that I’m not only able to diagnose faults on vehicles but trailers too.

I would personally like to recommend Eclipses sales rep Louis Dowson for his extensive knowledge of the product he trades, again going hand in hand with Eclipses technical support makes this an unbeatable combo and will really benefit your business and utilising the Jaltest to help keep customers happy and downtime/ diagnostic time to a minimum.”

“We recently purchased the Jaltest commercial vehicle diagnostic package including Jaltest ADAS package, workstation from Eclipse, after using other diagnostic systems for our trucks and machinery with little success! We used the previous version of the Jaltest with a great deal of success and required an update, so Jaltest was the answer.

The Jaltest software is really user-friendly and detailed with excellent coverage of our vehicles and the new Eclipse Testpad is quick and easy to use.

The Eclipse technical support staff are really helpful and give us an answer whilst we’re on the phone. I couldn’t rate the equipment or service highly enough!”

“Workshop efficiency levels have risen, producing real opportunities to add revenue from external repair work.”

“Our customers know we have the capability to diagnose problems on any vehicle in their fleet. They know they can trust us to be able to rectify them, wherever they are.”

“We have found the Jaltest diagnostic package from Eclipse gets to the root cause of the problem very quickly and easily, cutting down VOR times significantly and improving repair times with the help of Eclipse technical support”.